AstroIT Managed Services LLC (“AstroIT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use and share it, and the choices available to you.

This policy applies to visitors of astroit.com and to clients and prospective clients who interact with us through forms, email, phone, or our managed services platforms. It does not apply to information we process on behalf of clients as part of delivering managed IT services, which is governed separately by individual client service agreements.

1. Overview

We collect information to provide and improve our services, respond to inquiries, and communicate with current and prospective clients. We do not sell personal information to third parties.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — such as your name, email address, phone number, company name, and message content when you submit a contact form, request a consultation, or subscribe to our newsletter.
  • Information collected automatically — such as IP address, browser type, device information, pages visited, and referring URLs, collected through cookies and similar technologies when you browse our website.
  • Information from third parties — such as data from business directories, LinkedIn, or partner referrals when evaluating a potential business relationship.

3. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide requested information about our services
  • Schedule and conduct consultations and onboarding
  • Send service updates, security advisories, and — where you’ve opted in — marketing communications
  • Improve our website, services, and customer experience
  • Comply with legal obligations and enforce our agreements

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who support our operations, such as email delivery platforms, scheduling tools, and cloud hosting providers, under contractual confidentiality obligations.
  • Professional advisors such as legal counsel or auditors, where necessary for compliance or risk management.
  • Authorities where required by law, subpoena, or to protect the rights, property, or safety of AstroIT, our clients, or others.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, understand site usage, and support analytics. You can control cookies through your browser settings; disabling cookies may affect certain website functionality. We do not currently respond to “Do Not Track” browser signals. See our Cookie Policy for details.

We use analytics in aggregate to understand how visitors use our site — never to build individual profiles for resale or unrelated marketing.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction — the same standards we help our clients implement. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions that do not result in a client relationship are generally retained for up to 24 months.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications at any time via the unsubscribe link in our emails. To exercise these rights, contact us using the information below — we will respond within a reasonable timeframe and in accordance with applicable law.

9. Children’s Privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. Material changes will be communicated more prominently where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at privacy@astroit.com or by mail at AstroIT Managed Services LLC, 421 Congress Ave, Suite 300, Austin, TX 78701.