Answers to the questions we hear most

An MSP manages your IT infrastructure proactively — monitoring networks and devices, handling help desk requests, securing systems against threats, and managing backups — typically for a flat monthly fee, instead of waiting for something to break.

We have deep experience in healthcare, legal, manufacturing, construction, financial services, and nonprofit organizations — each with tailored compliance and security approaches. See the Industries page for a full breakdown.

Yes. We support fully remote, hybrid, and in-office teams with secure VPNs, cloud-based tools, and remote help desk support no matter where your employees are located.

Many of our clients keep their in-house IT staff and use us to extend their capacity — handling 24/7 monitoring, after-hours support, and specialized security work their team doesn't have time for. That's what our Co-Managed IT plan is designed for.

AstroIT is headquartered in Austin, TX, with engineers distributed across the U.S. Most support is delivered remotely, but on-site visits are available as a scheduled or emergency add-on for clients in our service areas.

Core plans include 24/7 monitoring, help desk support, patch management, endpoint security, and backup management. Additional services like compliance documentation, cloud migration, and advanced SOC coverage are available as add-ons or under our Fully Managed plan. See the full list on our Services page.

Yes. We manage Microsoft 365 (licensing, user provisioning, security policies, Teams, SharePoint) and Google Workspace (admin, security, and user management) as part of the Fully Managed plan or as a standalone add-on.

Yes. We plan and execute migrations to AWS, Microsoft Azure, and Google Cloud — including scoping, data migration, cutover planning, and post-migration support. Cloud migrations are quoted as fixed-scope projects.

Clients can submit tickets by phone, email, or a dedicated portal. Our U.S.-based team targets a 15-minute first response during business hours, with 24/7 emergency coverage for critical issues on all plans.

Every Fully Managed client is assigned a dedicated vCIO who conducts quarterly strategy reviews, tracks your IT roadmap, and acts as your named point of contact — not a rotating ticket queue.

All plans include endpoint detection and response (EDR), DNS filtering, multi-factor authentication enforcement, and patch management. Our Fully Managed plan adds email security and network threat monitoring as standard.

Yes. Our in-house SOC has been operational since 2017 and runs around the clock. Full SOC coverage with SIEM and MDR is available as an add-on or included in Advanced Security engagements.

Yes. We perform external and internal penetration tests, phishing simulations, and vulnerability assessments as fixed-scope projects. These are available to both existing clients and new engagements. Learn more on our Services page.

We have a documented incident response playbook and will mobilize immediately. Our team isolates affected systems, assesses the scope, initiates recovery from verified backups, and communicates with you throughout. Clients with our Advanced Security add-on also have pre-negotiated cyber insurance coordination support.

Yes. We offer automated phishing simulations and role-based security training modules as an add-on service — trackable through a client dashboard and reportable for compliance purposes.

Final pricing depends on the number of users, devices, servers, and compliance requirements in your environment. The numbers on our Pricing page are accurate starting points — we give you an exact number after a free assessment.

Most Fully Managed and Co-Managed plans include onboarding at no extra cost. Larger environments may have a one-time onboarding fee, which we always disclose upfront in your quote — never after the fact.

No. We offer flexible month-to-month agreements across every plan, plus annual agreements for clients who prefer a discounted rate in exchange for a longer commitment.

Yes. Many clients start on Co-Managed and move to Fully Managed as they grow, or layer on compliance and security add-ons over time. There's no penalty for changing plans with proper notice.

Third-party software licensing (like Microsoft 365 seats), new hardware purchases, and large one-time projects are quoted separately. We'll always flag these clearly during your assessment — never bundled silently into a recurring invoice.

Most clients are fully onboarded within 2–4 weeks, depending on the size of your environment. We start with an IT assessment, then deploy monitoring and security tools with minimal disruption to your team.

We review your network topology, device inventory, software stack, security posture, and compliance requirements. You'll get a written report of findings and an accurate quote — no obligation to proceed.

Rarely. Agent deployments and tool rollouts are done remotely and scheduled during low-traffic windows. Our team coordinates directly with your staff to minimize any disruption.

Not necessarily. We assess what you have and work with it where possible. If we find equipment or software that poses a risk or is end-of-life, we'll recommend a replacement plan — but we won't push unnecessary upgrades.

We support HIPAA, SOC 2 Type II, PCI DSS, CMMC (up to Level 2), and NIST CSF. Our team helps with gap assessments, policy documentation, technical controls, and audit readiness.

Yes. AstroIT operates as a HIPAA Business Associate. We sign BAAs with all healthcare clients and our infrastructure meets the technical, physical, and administrative safeguard requirements.

Yes. We've guided numerous clients through SOC 2 Type II readiness — from gap assessment and control implementation to policy writing and auditor liaison. AstroIT itself holds a SOC 2 Type II certification since 2023.

Yes. We help clients prepare and complete cyber insurance applications accurately, and can provide documentation of your technical controls to support policy applications or renewals.

CMMC (Cybersecurity Maturity Model Certification) is a DoD requirement for contractors and subcontractors who handle federal information. If your business is part of the U.S. defense supply chain, you likely need it. We're a CMMC Registered Practitioner and can assess your readiness.