IT support built by people who answer the phone.
We started AstroIT to fix a broken industry standard: IT providers who disappear until something breaks. Today we monitor, manage, and protect technology for 250+ businesses across the United States — quietly, reliably, around the clock.
2011
Founded in Austin, TX
68
Full-time U.S.-based engineers
250+
Businesses under management
98%
Client retention rate
Started by a sysadmin tired of reactive IT
AstroIT began in a spare bedroom in 2011, when our founder — then an in-house IT manager — got tired of watching small businesses get burned by providers who only showed up after disaster struck.
We built AstroIT around a simple idea: technology should be invisible when it's working. Thirteen years later, that's still the only metric that matters to us.
Our mission is to make enterprise-grade IT reliability accessible to every business, regardless of size — so our clients can spend their time running their company, not babysitting their network.
Radical Transparency
No hidden fees, no vague tickets. You always know exactly what we're doing and why.
Proactive by Default
We'd rather prevent a fire than respond to one. Monitoring comes before firefighting.
Security as Standard
Every engagement starts with a security mindset, never bolted on as an afterthought.
Long-Term Relationships
We measure success in years of partnership, not the number of tickets closed this week.
The people steering the ship
Decades of combined experience in enterprise IT, cybersecurity, and operations — all based in the U.S.
Thirteen years, one mission
AstroIT Founded
Marcus Whitfield launches AstroIT from a home office in Austin with two clients and a single server rack.
First Healthcare Vertical Launch
AstroIT builds its first HIPAA-compliance practice, becoming a trusted partner to regional clinics.
24/7 Security Operations Center Opens
In-house SOC goes live, bringing round-the-clock threat monitoring fully under our own roof.
100th Client Milestone
AstroIT crosses 100 managed clients while keeping every single one fully remote-supported through the pandemic.
SOC 2 Type II Certified
Formal independent audit confirms what clients already knew — our internal controls meet enterprise standards.
250+ Businesses, One Standard
68 engineers, six industries served, and the same founding promise: technology that works quietly in the background.
98% of clients renew. Here's why.
It's rarely one big thing. It's a hundred small ones — answered calls, caught problems, and a team that remembers your environment without being told twice.
15+ yrs
Average client tenure
4.9 /5
Average satisfaction score
A consistent point of contact
Your account team doesn't rotate. The engineer who fixed your issue last quarter knows your setup today.
Quarterly strategy reviews
We show up with data on what we fixed, what we prevented, and what's coming next — not just an invoice.
No surprise invoices, ever
Flat-rate pricing means the number you signed up for is the number you pay, every month.
Month-to-month flexibility
No long-term lock-in. Clients stay because the service earns it, not because a contract demands it.
Held to a higher standard, backed by trusted names
SOC 2 Type II
Independently audited annually
HIPAA Compliant
Healthcare-ready infrastructure
CMMC Registered Practitioner
DoD supply chain ready
CompTIA Authorized
Verified technical competency
Microsoft Solutions Partner
Modern Work & Security
AWS Select Partner
Cloud migration & management
Technology Stack
A team that shows up — for clients and for each other
We hire for curiosity and accountability, then give people the autonomy to actually solve problems instead of following a script. Outside of client work, the team volunteers, mentors, and runs an annual scholarship for students pursuing IT careers.
12
Nonprofit partners supported annually
$45k
Awarded in IT career scholarships
Want IT support from a team that's been doing this since 2011?
Book a free, no-obligation consultation and see how AstroIT can take IT off your plate for good.